Saying the above, however, does not mean a person should present himself or herself as uncultured. Upset as you may be, you should never lose your temper. You should never attack another individual personally, but instead attack the issue. You will, after all, need to work with these people. Cooperation is the goal. Be strong in character...but have a kind voice and be professional in demeanor.

Sad to say but many so-called adults do not observe proper etiquette. Practice good manners; it is the mark of a refined person. Many people think if they are to be "true" to themselves with others, they don't need to act accordingly. Nothing can be so wrong. Everyone wants to be shown respect in some degree or another, and that's what etiquette and manners are all about. Some of you will often see your superiors using vulgar language, or dressed inappropriately, or conduct business unethically. Do not copy them. They got to where they are not because of these bad habits but in spite of them.

Here are some simple but important items everyone should consider:

1. Say 'thank you' whenever someone shows kindness.
2. When you are invited to a special occasion, dress cleanly and a notch above normal.
3. Simply say 'you're welcome' when someone says thank you. Never say 'oh, it's nothing.'
4. When a person went through a lot of trouble to get you a gift, kindly receive it.
5. Never sit at the head of the table unless invited to do so by the host.
6. Say 'excuse me' after doing something inappropriate.
7. If arriving in line at the same time as another person, let that person go first.
8. Always clean after yourself.
9. When shaking hands, make sure your grip is strong and the part between your index finger and thumb is squarely against the other person's.
10. Never outright negatively judge someone by their looks. With everyone you meet, you should think to yourself "I like this person."
11. Treating a person poorly because of his or her social status is vulgar.
12. When borrowing something, make sure you give it back promptly and in the same working order. For example, if you borrow your friend's car, make sure you fill it up with gas before returning it.
13. When handling other people's property, be gentle with it.
14. Be judicious when criticizing others. In fact, be indirect as possible.
15. Let the speaker finish his or her sentence before talking.
16. When in doubt, use the Golden Rule.

With the suggestions above, you should have good cooperation from most people. Truly, it's the small things that make a big difference. You'll be able to achieve your objectives as a result.

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